Privacy Policy

1. Information We Collect

Information You Provide

• Account registration information (name, email address, username)
• Profile information and preferences
• Questions, queries, and content you submit to Gema
• Communications with our support team
• Feedback and survey responses

Information Collected Automatically

• Usage data and interaction patterns with the application
• Device information (device type, operating system, browser type)
• IP address and general location information
• Session data and timestamps
• Performance and diagnostic information

Information from Third Parties

• Authentication services (if you sign in with third-party accounts)
• Analytics and service providers
• Public databases and consumer reporting agencies (where applicable)

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve Gema's services and functionality
• Process your queries and generate personalized responses
• Authenticate your identity and maintain account security
• Analyze usage patterns to enhance user experience
• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Comply with legal obligations and protect our rights
• Conduct research and development for service improvements

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services
• Customer support platforms
• Payment processing services

Business Partners

• Joint marketing partners (with your consent)
• Integration partners for enhanced functionality

Legal Requirements

• To comply with applicable laws and regulations
• To respond to legal process and government requests
• To protect our rights, property, and safety
• To prevent fraud and ensure platform security

Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Information Protection and Security

Physical Security

• Secure storage of physical documents and records
• Restricted access to facilities and filing systems

Electronic Security

• Electronic files operate under a comprehensive security framework
• Regular password rotation and strong authentication requirements
• Role-based access controls and authorization systems
• Encryption of sensitive data in transit and at rest
• Continuous monitoring for unauthorized access attempts
• Regular security assessments and vulnerability testing

Employee and Third-Party Security

• Comprehensive privacy training for all employees
• Segregation of duties and principle of least privilege
• Signed confidentiality and privacy acknowledgments
• Contractual privacy safeguards with all service providers

5. Your Rights and Choices

Access and Control

• Access and review your personal information
• Update or correct your account information
• Request deletion of your account and associated data
• Export your data in a portable format
• Restrict or object to certain processing activities

Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control data sharing preferences

To exercise these rights, please contact us using the information provided below.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Cookies and Tracking Technologies

Gema uses cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our platform and updating the effective date. We encourage you to review this policy periodically.

This Privacy Policy is reviewed annually to ensure continued compliance and effectiveness.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: